Consultations are by appointment and can be made in person or by calling 01482 344 190 during opening hours.
Making an Appointment
Our telephone lines are open from 08.00 until 20.00 hrs Monday to Friday and Saturday 09.00 until 13.00. You have the right to request an appointment with a preferred Health care professional.
If we are unable to offer you an appointment, our support staff will be able to direct you to the most appropriate service or offer advice.
Let us know if more than one person in the family needs to be seen, as each patient requires a separate appointment. Also let us know if you have more than one issue to discuss with the nurse or GP. You may need to make additional appointments.
You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.
If you wish not to disclose the nature of the problem, please advise the staff that it is personal.
It is recommended that any patient over 75 years of age, or any patient who has not seen a GP in the last 3 years, should request a medical.
Tell us if you are in a telephone box, we will ring you back.
Say immediately if your call is an emergency!
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
Please make sure that you arrive on time for your appointment. If you are more than 10 minutes late for an appointment, you may be asked to re-book.
We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. This is free. Please let us know if you need this service when booking your appointment.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.